Device limit reached
Your plan limits how many tunnels can be connected at once. Disconnect one, sign out a device, or upgrade.
Each connected tunnel counts as one device. The free plan allows 1 at a time, Premium 5.
The messages
- Free: "You already have a connected tunnel. Disconnect it before creating a new one."
- Premium: "You can have at most 5 connected tunnels. Disconnect one before creating a new one."
What you can do
- Disconnect a tunnel you don't use. Open it from Tunnels and select Disconnect, then create the new one.
- Sign out an old Ghostunnel app from Devices. See Manage and sign out devices.
- Upgrade to Premium for 5 devices at once. See Upgrade to Premium.
Moving to a new device
A tunnel's configuration is meant for one device. When you replace a device, disconnect its old tunnel and create a new one for the new device rather than copying the configuration across.
More in Troubleshooting
I can't connect
A checklist for when the WireGuard tunnel won't connect or connects but nothing loads.
Unused tunnels are released
On the free plan a tunnel stays on as long as you use it. One left unused for 30 days is released, after a warning.
Data limit reached
The free plan includes 10 GB a month. When it's used up, tunnels disconnect until the 1st or until you upgrade.
Slow speeds
Why a VPN can be slower, and what to try — usually a closer location.
Still need help?
Email our support team and tell us what you tried — a screenshot helps.