Troubleshooting
Fix connection problems, limits and slow speeds.
I can't connect
A checklist for when the WireGuard tunnel won't connect or connects but nothing loads.
Unused tunnels are released
On the free plan a tunnel stays on as long as you use it. One left unused for 30 days is released, after a warning.
Data limit reached
The free plan includes 10 GB a month. When it's used up, tunnels disconnect until the 1st or until you upgrade.
Device limit reached
Your plan limits how many tunnels can be connected at once. Disconnect one, sign out a device, or upgrade.
Slow speeds
Why a VPN can be slower, and what to try — usually a closer location.
A website blocks VPNs or shows the wrong country
Sites see the server's country and IP address. Some block VPN addresses — try another location.
Still need help?
Email our support team and tell us what you tried — a screenshot helps.