Refunds
You can ask for a refund within 30 days of a purchase or renewal by emailing support.
If Ghostunnel isn't right for you, you can ask for a refund within 30 days of a purchase or a renewal.
How to ask
Email [email protected] from your account's email address. Tell us which payment you'd like refunded; a reason is welcome but not required. We may offer to help fix a problem first, but you don't have to accept.
Refunds go back to the card you paid with.
Good to know
- Getting a refund ends Premium for that period — your account moves to the free plan.
- We may refuse a refund if we closed the account for a serious breach of our Terms, if refunds are requested repeatedly, or if the payment was disputed with your bank.
- Cancelling on its own doesn't refund the current period; it stops the next renewal. See Cancel your subscription.
The full conditions are in our refund policy.
More in Plans & billing
Free vs Premium
The limits of each plan — devices, data, locations and unused tunnels — and how the monthly data allowance works.
Upgrade to Premium
Upgrade from the Billing page and pay by card through Stripe. Premium starts as soon as the payment goes through.
Cancel your subscription
Cancel in the Stripe customer portal from Billing. You keep Premium until the end of the period you paid for.
My payment failed
You keep Premium for 3 days while you update your card. After that your account moves to Free — nothing is deleted.
Still need help?
Email our support team and tell us what you tried — a screenshot helps.