Cancel your subscription
Cancel in the Stripe customer portal from Billing. You keep Premium until the end of the period you paid for.
- Go to Billing.
- Select Manage subscription & invoices. This opens Stripe's customer portal.
- Choose to cancel your plan and confirm.
Back on Billing, the date under Ends shows when Premium finishes.
What happens next
- You keep Premium until the end of the period you've already paid for. You won't be charged again.
- Then your account moves to the free plan. Nothing is deleted.
- If you have more connected tunnels than Free allows, we keep the newest one and disconnect the others, plus any on Premium-only locations.
Want your money back? See Refunds. Full terms: Subscription & Refunds.
More in Plans & billing
Free vs Premium
The limits of each plan — devices, data, locations and unused tunnels — and how the monthly data allowance works.
Upgrade to Premium
Upgrade from the Billing page and pay by card through Stripe. Premium starts as soon as the payment goes through.
Refunds
You can ask for a refund within 30 days of a purchase or renewal by emailing support.
My payment failed
You keep Premium for 3 days while you update your card. After that your account moves to Free — nothing is deleted.
Still need help?
Email our support team and tell us what you tried — a screenshot helps.